Responsible Gaming
at 70 joya

Our Commitment to Safe Play

At 70 joya, responsible gaming is not an afterthought — it is a founding principle that shapes how our platform is designed, staffed, and operated for players across Bangladesh.

Online gaming and sports betting should be an enjoyable leisure activity. The vast majority of 70 joya players engage with our platform safely and within their means — placing bets on BPL cricket matches, spinning slots from Pragmatic Play, or trying their luck at live tables powered by Evolution Gaming — all as a form of entertainment. However, we are fully aware that for a minority of players, gambling can become problematic, and our responsibility extends to identifying those players and providing them with the tools and support they need.

The 70 joya responsible gaming framework is built on four pillars: prevention (keeping gambling fun and within healthy limits), protection (enforcing the 18+ rule and shielding vulnerable individuals), empowerment (giving players direct control over their own limits and access), and support (connecting anyone who needs help to appropriate resources quickly and without stigma).

All 70 joya staff involved in player-facing roles receive training on problem gambling indicators and are empowered to intervene where a player appears to be in distress. Our platform also uses automated monitoring to flag unusual betting patterns that may indicate a player is gambling beyond their means or emotional control.

Age Restriction Policy (18+)

70 joya operates a strict 18+ policy. No person under the age of 18 is permitted to register, deposit, or play on the platform under any circumstances.

This policy is non-negotiable and applies to every player across Bangladesh, regardless of the payment method used or the type of game being accessed. The minimum legal age for gambling participation is 18 years old, and 70 joya enforces this requirement through a combination of registration checks, KYC identity verification, and ongoing account monitoring.

During the registration process, every new 70 joya user is required to confirm that they are aged 18 or above. This declaration is legally binding. Where our KYC verification process — which may require submission of a National Identity Card (NID), passport, or other government-issued ID — reveals that a user is under 18, the account will be immediately and permanently closed, all balances forfeited, and any winnings voided without exception.

70 joya also encourages responsible adults to use the parental control tools available on their devices and internet service providers to prevent minors from accessing gambling platforms. See the Protecting Minors section below for more guidance.

Responsible Gaming Tools

70 joya provides a comprehensive suite of responsible gaming tools that put you in direct control of your activity. All tools are available to every registered player at no charge.

These tools are designed to help you maintain healthy habits around gambling. Whether you want to cap your monthly spend in Bangladeshi Taka, take a short break during a stressful period, or permanently close your account, the following options are available on the 70 joya platform:

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in oneself. Understanding the warning signs is the first step toward regaining control.

Gambling becomes problematic when it starts to interfere with a person's financial stability, personal relationships, work performance, or mental and physical health. It is not defined by how much money is spent, but by the impact that gambling has on a person's life and their ability to control their own behaviour. The following signs may indicate that gambling is becoming a problem:

If you recognise several of these signs in your own behaviour — or in the behaviour of someone you care about — please do not hesitate to reach out to 70 joya support or one of the external resources listed in the Getting Help & Support section below. Seeking help is a sign of strength, not weakness.

Self-Exclusion Programme

70 joya's self-exclusion programme allows any player to voluntarily and immediately block access to their account for a defined period or permanently.

Self-exclusion is one of the most powerful tools available to a player who feels that their gambling has become, or is at risk of becoming, harmful. When you self-exclude on 70 joya, the following actions are taken immediately upon confirmation by our support team:

• Your account is locked and you will be unable to log in or access any games, including cricket betting, slots, casino tables, and all other products.
• All pending deposits through bKash, Nagad, Rocket, Upay, Visa, or Mastercard are blocked.
• Any remaining balance in your account can be withdrawn — our support team will assist you with this process.
• All marketing and promotional communications from 70 joya — including BPL bonus offers, seasonal Eid promotions, and Pohela Boishakh specials — are suppressed for the duration of your exclusion.
• You will be added to our internal exclusion registry to prevent re-registration during the exclusion period.

Available exclusion durations: 6 months, 1 year, 2 years, 5 years, or permanent (no end date). Permanent exclusions cannot be lifted under any circumstances. Time-limited exclusions cannot be reduced — they can only be extended. This is to protect players during the most vulnerable periods of their recovery.

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and include your registered account username or email address. You do not need to provide a reason. Our team will confirm the exclusion and lock your account within 1 hour of receiving your request (available 24 hours a day, 7 days a week).

Self-Assessment Checklist

Answer the following questions honestly to gain a clearer picture of your relationship with gambling. This checklist is for personal reflection only — it is not a clinical diagnostic tool.

If you answer "yes" to three or more of the questions below, we strongly encourage you to use one of the responsible gaming tools available at 70 joya or to seek external support. There is no judgement here — this checklist exists purely to help you reflect.

Getting Help & Support

If you or someone you know is struggling with problem gambling, help is available. Reaching out is the most important step you can take.

70 joya's own support team is your first point of contact for activating responsible gaming tools, requesting self-exclusion, or simply talking through concerns about your gambling behaviour. Our staff are trained to handle these conversations with sensitivity and discretion. All responsible gaming requests are treated as a priority.

In addition to 70 joya's internal support, we encourage players who are experiencing serious gambling-related difficulties to seek help from dedicated professional organisations. The following types of resources are available:

• Mental health helplines: If gambling is affecting your mental health or you are experiencing thoughts of self-harm, please contact a mental health crisis service in your area immediately. In Bangladesh, the National Mental Health Institute (NIMH) in Dhaka provides psychiatric services and crisis support.
• Financial counselling: If gambling has created financial hardship, a financial adviser or debt counsellor can help you create a recovery plan. Many banks operating in Bangladesh — including BRAC Bank, City Bank, and Dutch-Bangla Bank — offer financial advisory services to customers.
• Community support groups: Peer support from others who have experienced problem gambling can be invaluable. Anonymous support groups following the Gamblers Anonymous model operate in various forms across South Asia.
• Trusted adults and family: Talking openly with a trusted family member, friend, religious leader, or community figure about gambling concerns can be a powerful first step toward recovery, particularly within Bangladeshi family and community structures.

70 joya will never penalise a player for raising responsible gaming concerns or requesting protective tools. We treat every such request with the highest level of confidentiality and care. There is no shame in asking for help — it is the right thing to do.

Protecting Minors

70 joya takes the protection of minors extremely seriously. We enforce strict age verification on our platform and encourage responsible adults to use additional parental control measures at home.

While 70 joya's KYC verification process is designed to prevent underage access at the account level, parents and guardians should also take steps to ensure that children and young people in their household cannot access gambling websites. The following measures are recommended:

• Device-level parental controls: Most smartphones and tablets — whether Android or iOS — include built-in parental controls that allow you to restrict access to specific websites and app categories. Enable these controls on any device that is accessible to a minor in your household.
• Internet service provider (ISP) filtering: Many ISPs in Bangladesh offer family filtering services that block access to gambling websites at the network level. Contact your ISP to enquire about these options.
• Browser-level filtering software: Third-party tools such as Net Nanny, Qustodio, or similar parental control applications can be installed on computers and mobile devices to block gambling-related content.
• Account security: Never share your 70 joya login credentials with any other person, including family members. Keep your username, password, and any 2FA codes strictly private.
• Open conversations: Talking to young people about the risks of gambling in age-appropriate terms is one of the most effective long-term protective measures available to parents and guardians.

If you suspect that a minor has accessed the 70 joya platform, please contact us immediately at [email protected]. We will investigate the matter urgently and take all necessary action, including account closure and, where appropriate, return of any deposited funds to the legitimate account holder.